Refund Policy

At Whispers of Elegance, we aim to provide top-notch service and an experience to remember for all clients. However, due to the nature of the services we offer, we have a clear and fair refund policy. Please read this page carefully to understand our cancellation and refund policy, which outlines cancellations and refunds.

1. General Refund Policy

All payments made to Whispers of Elegance are non-refundable unless otherwise stated below. We advise clients to check all details before booking an appointment.

Once an appointment is booked and payment is made, it is understood that the client is requesting services from our agency and thus a refund is not applicable unless stated otherwise.

2. Cancellations by Clients

We understand that circumstances change and clients may need to cancel or reschedule appointments. In these instances, the following cancellation policy applies:

Massage Service Cancellation Policy:

  • Cancellation 1 hour before the appointment: No cancellation fee applies.
  • Cancellation within 1 hour of the appointment: A standard cancellation fee of £50 applies.
  • Cancellation after meeting the masseuse (during or after arrival): A £50 cancellation fee will apply.
  • Outcall bookings: A £100 cancellation fee applies for cancellations within 1 hour of the appointment or after the masseuse has arrived.

High-Class Companion Cancellation Policy:

London Area Bookings:

  • Cancellation 48 hours before the appointment: No cancellation fee applies.
  • Cancellation within 48 to 24 hours of the appointment: A cancellation fee of £200 applies.
  • Cancellation within 24 hours of the appointment: A cancellation fee of 50% of the total booking fee applies.
  • No-show or cancellation after the companion has arrived at the agreed location: Full payment for the scheduled time will be required.
  • Emergency cancellations or special circumstances: Will be considered on a case-by-case basis, with a potential fee reduction at the discretion of Whispers of Elegance.

International Bookings (Out of London):

  • Cancellation 7 days before the appointment: No cancellation fee applies.
  • Cancellation within 7 to 3 days of the appointment: A cancellation fee of £300 applies.
  • Cancellation within 72 hours of the appointment: A cancellation fee of 50% of the total booking fee applies.
  • No-show or cancellation after arrival at the agreed location: Full payment for the scheduled time will be required.
  • Travel-related cancellations (flights, accommodation, etc.): Clients are responsible for covering any associated costs if the cancellation occurs after bookings have been confirmed.

If a client has a history of repetitive cancellations or no-shows, Whispers of Elegance reserves the right to refuse further bookings.

3. Cancellations by Whispers of Elegance

In the rare event that Whispers of Elegance is required to cancel an appointment, the client will be notified as soon as possible, and any paid fees will be refunded in full. Clients will be offered the option to reschedule the appointment at a mutually convenient time.

4. Service Issues or Complaints

We are dedicated to providing high-quality services. In the unlikely event that a client is dissatisfied with the service received, we ask that the client raise the issue immediately during or after the session so that we can address it promptly. 

Requests for a refund due to dissatisfaction with the service : Will be reviewed on a case-by-case basis. We value your feedback and will strive to resolve any issues to the client’s satisfaction. However, if the issue is not raised during the session or promptly after, we may not be able to process a refund.

5. Additional Services (Aqua Serenity, Prostate Massage, Yoni Velvet Touch Massage)

  • Aqua Serenity : This additional service is an optional extra to enhance the relaxation experience. Once the service has been booked and performed, it is non-refundable.
  • Prostate Massage and Yoni Velvet Touch Massage : These specialized services are also non-refundable once they have been performed.

6. Unforeseen Circumstances

In the event that Whispers of Elegance cannot fulfill an appointment due to unforeseen circumstances (such as illness or emergencies), we will make every reasonable effort to reschedule the appointment or offer a full refund for the service.

7. Refund Process

If you believe you are entitled to a refund under our policy, please contact us directly at [ INSERT EMAIL] with your booking details and the reason for your request. Refund requests will be reviewed and processed promptly, with any refunds issued via the original payment method.

Please allow up to 7 business days for refunds to be processed, depending on your payment method.

8. Contact Us

If you have any questions about this Refund Policy, or if you wish to discuss a refund or cancellation request, please contact us using the details below:

Whispers of Elegance  

Email: info@whispersofelegance.co.uk

Whispers of Elegance reserves the right to modify or update this Refund Policy at any time. Changes will be communicated to clients in advance.