Privacy Policy

At Whispers of Elegance , we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website or services. Please read this document carefully to understand our views and practices regarding your personal data and how we treat it.

1. Introduction

Whispers of Elegance operates in accordance with the highest privacy and data protection standards. By using our website or booking any of our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information when you use our services:

  • Personal Identification Information:
  • Name
  • Contact information (email address, phone number)
  • Address
  • Booking details (date, time, type of service requested)
  • Payment Information :
  • Credit/debit card details (if provided during payment processing)
  • Billing information 
  • Health and Preferences Information (Optional):

Any relevant health or medical conditions  you may disclose to ensure the safety and comfort of the services we provide.

We may also collect non-personally identifiable information about how you interact with our website, including:

  • IP addresses
  • Browser types
  • Device information
  • Location data
  • Pages visited

3. How We Use Your Information

We use your personal information for the following purposes:

  • Booking and Service Fulfillment : To process and confirm your bookings, schedule appointments, and provide the services you request.
  • Communication : To communicate with you about your booking, service confirmations, updates, or to respond to your inquiries.
  • Payment Processing : To process payments for services booked and purchased from our agency.
  • Service Improvement : To analyze website usage to improve our services and user experience.
  • Marketing Communications : With your consent, we may send you promotional materials, newsletters, or special offers related to our services. You can opt out of these communications at any time.

4. How We Protect Your Information

We are committed to protecting your personal data. We have implemented a range of security measures to maintain the safety of your personal information when you make a booking or contact us.

  • Data Encryption : All sensitive data, such as credit card details, is encrypted using SSL (Secure Socket Layer) encryption technology.
  • Access Control : Access to personal information is restricted to authorized personnel only, who are trained on confidentiality and data security.
  • Regular Audits : We conduct regular audits to ensure compliance with data protection practices and to identify any vulnerabilities.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers : We may share personal information with third-party service providers who assist in booking, payment processing, or other business operations.
  • Legal Compliance : We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a court order or government investigation.
  • Protection of Rights : We may disclose your information if necessary to protect our legal rights, privacy, safety, or property, and that of our users or the public.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device that allow us to remember certain information and preferences. You can manage cookie preferences through your browser settings.

We use cookies for the following purposes:

  • To personalize your experience : To tailor our website content and services to your preferences.
  • To analyze website traffic : To track usage patterns and improve our website functionality.

If you prefer not to have cookies stored on your device, you can disable them in your browser settings. Please note that some website features may not function properly without cookies.

7. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal information:

  • Right of Access : You have the right to request access to the personal information we hold about you.
  • Right to Rectification : You have the right to request correction of any inaccurate or incomplete information we hold about you.
  • Right to Erasure : You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Restrict Processing : You have the right to request the restriction of processing of your personal information in specific situations.
  • Right to Object : You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Right to Data Portability : You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

8. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in accordance with any applicable legal or regulatory requirements. Once your personal information is no longer needed, we will securely delete or anonymize it.

9. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Last Updated” date at the top of the page. Please review this Privacy Policy periodically for any changes. Your continued use of our website after the changes have been made will constitute your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Whispers of Elegance

Email: info@whispersofelegance.co.uk

By using our services, you acknowledge and consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.